If you’re a Spectrum customer in Maine and you canceled your service, you might have spotted a billing mix-up. Many folks face this prorated billing issue, where Spectrum charges for a full month even if you only used part of it. But Maine law says that’s not okay. I’ll walk you through what’s going on, why it happens, and how you can sort it out. By the end, you’ll know how to check your bill and get any cash back you deserve.
What Is the Spectrum Prorated Billing Issue in Maine?
Prorated billing means you pay only for the days you use the service. If you cancel mid-month, you shouldn’t foot the bill for the whole thing. In Maine, this has been a hot topic with Spectrum.
Back in 2022, Maine passed a law for cable TV bills. It forced companies like Spectrum to prorate when you cancel. That stopped full-month charges for unused days. Then, in February 2024, LD 1932 kicked in. This law covers internet too. Now, Spectrum must prorate both cable and internet bills. You get charged just for the days your service ran.
But not everyone gets it right away. Take Rep. Chris Kessler from South Portland. He canceled his Spectrum internet in July 2025. His bill came in full—no proration. He called customer service a few times before they fixed it. Kessler now tells Mainers to double-check their final bills if they canceled after the law started. Spectrum says their system does this automatically, but slip-ups happen.
This isn’t new. Spectrum fought these laws before, even suing Maine in 2020. Courts sided with the state, so they have to follow it now. Still, some customers report the same old problems in 2025.
History of Spectrum’s Billing Battles in Maine
Spectrum hasn’t always played nice with proration. In 2019, they stopped prorating bills on their own. Customers paid full months even after canceling early. That sparked complaints and led to the 2022 law for cable TV.
Maine’s Attorney General got involved. They made Spectrum set up auto-proration by April 2022. But internet wasn’t covered yet. LD 1932 fixed that in 2024. It also adds credits for outages over six hours straight.
Spectrum opposed LD 1932 at first. They said it would mess with their rates. But the bill passed, and now it’s law. In 2025, issues like Kessler’s show not everything’s smooth. The Maine Public Utilities Commission (PUC) watches this, but they rely on customer reports to catch errors.
How Does Prorated Billing Work? A Simple Breakdown
Let’s make this easy. Say your monthly internet costs $50, and there are 30 days in the month. You cancel on day 10. You should pay for those 10 days only.
Here’s how to figure it out:
- Daily rate: Total cost divided by days in month. For $50 and 30 days, that’s about $1.67 per day.
- Days used: Count from your billing start to cancel date.
- Amount owed: Daily rate times days used.
Spectrum should do this for you. But if they don’t, check your bill against this math.
Example Proration Table
| Monthly Cost | Days in Month | Cancel Day | Days Used | Daily Rate | Amount Owed |
|---|---|---|---|---|---|
| $50 | 30 | 10 | 10 | $1.67 | $16.70 |
| $80 | 31 | 15 | 15 | $2.58 | $38.70 |
| $100 | 30 | 20 | 20 | $3.33 | $66.60 |
Steps to Check Your Spectrum Bill for Proration Errors
You don’t need to be a pro to spot this. Here’s what to do:
- Grab your final bill: Look at the dates. It should show service up to your cancel date only.
- Note your cancel date: Call Spectrum if you’re not sure— their number is 1-833-267-6094.
- Calculate yourself: Use the daily rate method above.
- Compare: If the bill is higher than your math, it’s likely an error.
If it’s wrong, act fast. Maine law gives you rights, but you have to claim them.
How to Get a Refund from Spectrum in Maine
Found an overcharge? Don’t stress. Follow these steps:
- Call Spectrum support: Use 1-833-267-6094. Tell them about LD 1932 and ask for proration.
- Be firm: If the first rep says no, ask for a supervisor. Mention Kessler’s case—it shows it’s a known issue.
- Keep records: Note call times, rep names, and what they say.
- Escalate if needed: Contact Maine’s Attorney General at 1-800-436-2131 or the PUC at 1-800-452-4699. File a complaint online at their sites.
- Wait for credit: It might show on your next bill or as a check.
Many customers get fixes after one or two calls. Spectrum says their process is auto, so most times it’s a quick tweak.
Tips to Avoid Prorated Billing Headaches When Canceling
Want to skip the drama? Plan ahead:
- Cancel early in the month: Less chance of big overcharges.
- Confirm in writing: After calling, email Spectrum to record your cancel date.
- Switch providers smoothly: Time your new service start to match.
- Read terms: Know your billing cycle— it starts on the same day each month.
Other Maine providers like Consolidated or GoNetSpeed often prorate too. Check before you switch.
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What If Spectrum Denies Your Refund? Next Steps
If calls don’t work, don’t give up. Maine has your back:
- File with AG: They handled Spectrum before and can push for compliance.
- PUC complaint: They oversee utilities and can investigate.
- Small claims court: For small amounts, it’s an option. But most resolve without it.
- Join groups: Online forums share tips from other Mainers.
In 2025, complaints are down, but issues pop up. Reporting helps everyone.
Conclusion
You now have everything you need to spot and fix Spectrum’s prorated billing issues in Maine. Maine law is on your side—LD 1932 means no more paying for days you don’t use. Check your final bill, do the quick math, and make that call if something looks off.
Most overcharges get fixed fast once you point them out. Don’t leave money on the table. A quick phone call or complaint can put cash back in your pocket.
Stay sharp with your bills, know your rights, and you’ll save every time. If this guide helped, share it with other Mainers dealing with the same thing. You’ve got this!
FAQs About Spectrum Prorated Billing in Maine
What is Maine LD 1932?
It’s a 2024 law that makes internet providers prorate bills when you cancel. You pay only for used days, plus credits for long outages.
Does Spectrum always prorate in Maine?
They should, but errors happen. Check your bill if you canceled recently.
How long do I have to request a refund?
Act soon—within 45 days of your bill is best. But law doesn’t set a hard limit.
What if I have both cable and internet?
Both get prorated under Maine laws.
Can I get a credit for outages too?
Yes, if over six hours in a row. Call Spectrum to claim.
Is this only for Spectrum?
No, all Maine broadband providers must follow LD 1932.
What if I’m not in Maine?
Other states vary. Check local laws—Spectrum doesn’t prorate everywhere.
How do I contact Spectrum for billing help?
Call 1-833-267-6094. Have your account ready.
